All orders are checked for defects before shipment. In the unfortunate event where you receive a defective item, please contact us via email (email@example.com) within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange. We aren't able to exchange order items for change of mind. Terms and condition apply.
- The item is your responsibility until it is returned us. It must be returned to us in its original condition.
- The cost of returning the item to us is your responsibility.
- The item must be returned to us within 7 days of receipt.
Customers returning parcels to us must provide proof of postage like tracking number and our address must be indicated on the returned parcel. It is compulsory for customers to return parcels to us via registered mail only (i.e. Poslaju)
Postages incurred for sending the items with issues back to us will be borne by the buyer. Postage on items that F.timber sends back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifying the issues.
If the new piece of item is not available for exchange you will be refunded a credit of the item to your member account only and this credit may be used in your next order with us.
All replacements, exchanges and returned mails once received by us will be sent via normal mail to buyers with Poslaju services only.
We strictly do not offer any cash refund under any circumstances.
For any reasons of exchange or returns, the value will be credited to your member account only. We do not offer refund via Bank or Paypal.
Please contact us at firstname.lastname@example.org