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Delivery Information


DELIVERY METHOD

F.timber aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.

We aim to deliver all orders within 3 to 7 working days after payment is approved. Your order may arrive in multiple parcels and at different times. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges, expenses arising out of the late delivery. If you are unable to take delivery or collection, the carrier may leave a card giving you instructions on either re-delivery or collection from the carrier. 

Delivery will be made to the address specified by the customer on the completed order form. Please make sure your delivering address is entered correctly upon checkout or else we are unable to alter it once you have checked out the items.

PS: If you have given us the wrong address, second delivery charges are as below:

West Malaysia: RM 8 
East Malaysia: RM15

However, we will only proceed with second delivery once PosLaju returns the package to us. Failure to do payment for second delivery option will result in the the items not being delivered and money paid is not refundable in any way including bank transfer or credit. It is also at our carrier's discretion to whether the address provided by the customer is reachable. 

Once we have processed your order - you will have receive an email from sales@ftimber.com containing a PosLaju consignment note number. (EN XXXXX MY) 

Our delivery is currently provided within Malaysia only and we will deliver the products ordered by you to the address you have given to us for delivery at the time of order. We only deliver the products to residences and offices and NOT P. O. Box addresses. 

All orders placed and confirmed by 0900 (GMT+8) will be processed on the same day. Orders placed and confirmed after 0900 on any day including Company Holidays and Public Holidays will be processed on the next business day. Deliveries are made from Monday through Friday, except Saturdays, Sundays and Public Holidays. 
 

CARRIER & ORDER TRACKING

We appoint PosLaju as the carrier for delivery. If a tracking ID is provided by the carrier, we will update your order with the tracking information for tracking the order. Please go to www.poslaju.com.my, click on the tab “Track & Track”, and then onto “Track”.
 

SHIPPING RATES/DELIVERY CHARGES

West Malaysia: RM6
East Malaysia: RM11 FLAT RATE DELIVERY

Free Delivery for purchases above RM 300.00 (One-time purchase)                     

 

DAMAGED & LOST GOODS

Any discrepancy of order content or goods in a damaged condition received must be reported within 14 days from the date of invoice to admin@ftimber.com.
All packaging (both outer shipping packaging and internal contents) must be kept in order to make a claim. 

If you suspect your goods have been lost, please contact sales@ftimber.com within 14 days of ordering.

In the rare circumstances where your item has a defect or is missing from your order. Should you have any enquiries, we are contactable at the following avenue:

Email: sales@ftimber.com from 9AM - 5PM, Mondays to Fridays (except Public Holidays). 

This consignment note number is 
(i.e. EM 003333333 MY) your tracking number for Malaysia customer.

Ring PosLaju on 1-300 300 300 and provide them your consignment note number - they will then tell you the status of your shipment.

If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.