F.timber Atelier Cardholder

> How do I check stock availability?

If there's no sold out label, there's stock.  If there's sold out label, there's no stock.

> How much do you charge for shipping?

For West Malaysia rate is RM8. For East Malaysia rate is RM12. Our courier partner is DHL.

> How long does it take to ship my order?

We'll immediately process your order the next business day. Click here for more shipping details.

> When I will receive my order?

For Peninsular Malaysia is 2-4 working days and for East Malaysia is 3-9 working days. Click here for more delivery information.

> How can I track my package?

We'll send an email or SMS with your tracking number. Click here for more shipping details.

> Do you offer return for damaged goods?

Our customers rarely return the item to us since we carefully inspect each item to ensure it's in great condition. However, we have a 7-day return policy. Click here for more information.

Follow the instruction below and we guarantee your item can last for a lifetime

• Wipe clean with microfiber cloth or wet tissue
• Store in a breathable bag (don't store in plastic bag)
• Empty the bag when not in use
• Remove stains instantly
• Dry the bag with towel or cloth (never use hairdyer)
• Keep small items in separate pouch
• Avoid touching your bag after using lotion or sanitizer